(May 22, 2024, 9:01 AM EDT) -- CINCINNATI — A mortgage servicer failed to properly investigate borrowers’ claims about misapplied payments and fees, but even if an appropriate investigation occurred, the servicer fell short of its regulatory duty under the Real Estate Settlement Procedures Act (RESPA) by failing to fully inform the borrowers of the results, a federal judge in Ohio said in granting summary judgment to the plaintiffs in a case complicated and delayed by the coronavirus and the death of both borrowers during the litigation....